Call Center Representatives

Call Center Representatives

Speciality: Office Support & Customer Service

Location: Rutland, VT, USA

Type: Full Time

Posted: 01-10-2020

Job Description

Leddy Group

Leddy Group is seeking Call Center Representatives to be the liaison between our client’s company and its current and potential customers.  Would you love to work for a company that offers growth in a friendly, team-based environment? Full Time and Part Time opportunities available.  1st and 2nd Shift.  Weekends a MUST!

This is a long-term position for the right candidate, with a great company. Our client offers incentive-based pay increases and excellent benefits once hired on to their team.

Responsibilities of this role:

  • Understand the business and product offerings for our home improvement programs;
  • Respond to customer and contractor inquiries accurately and efficiently;
  • Schedule and confirm appointments with customers and contractors as required;
  • Process customer payments;
    · Update and maintain accurate records in the operating system;
    · Handle minor customer complaints and deescalate more complex issues.

Qualifications of the Call Center Representatives:

  • High level of professionalism;
  • Must be able to talk and type at the same time – 60-65 WPM
  • Excellent active listening skills and ability to ask probing questions, understand what’s being asked and overcoming objections;
  • Experience in a fast-paced environment that requires result-oriented decisions;
  • Computer literate and able to adapt to various programs;
  • Excellent communication skills, both written and oral.
  • Previous Call Center experience highly desired.

To apply for this position, please email your resume to rutland@leddygroup.com, call (802) 786-2222, or apply online at www.leddygroup.com.

About Leddy Group

We are Leddy Group… a privately owned, regional staffing company serving NH, ME, VT & northern MA. One great brand… multiple specialties in accounting and finance, administrative and executive assistants, engineering, human resources, industrial and skilled manufacturing, and office support and customer service.

At Leddy Group we combine a consistency of values and traits with a singular standard for quality and best practices. We hold each other accountable to those standards, measure success by the quality of our outcomes, and establish goals based on continuous improvement metrics. This is the compass which leads us to put the right people in the right places. Methodology and process to assess skills and experience. Focusing on fit, company, and culture.

The success of our team is based on the success of our outcomes and your satisfaction. Period. Do what you love … love what you do. Put people first … always.

call center representative

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