Contact Center Representative

Contact Center Representative

Speciality: Administrative & Office Support

Location: Portsmouth, NH, USA

Type: Full Time

Posted: 02-12-2021

Job Description

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Leddy Group

Contact Center Representative

A leader in financial services on the Seacoast is in need of a Contact Center Representative to assist their clients with account- and product-related questions! If you enjoy working in a collaborative, fun environment and have outstanding customer service skills, consider this great opportunity!

Responsibilities of the Contact Center Representative

  • Provide solid customer service in a fast-paced environment
  • Assist members and potential members with telephone, chat and email correspondence fostering a one-call resolution environment
  • Cross-sell organization’s products and services
  • Participate in all required training and adhere to written policies and procedures
  • Perform other job-related duties as assigned

Qualifications of the Contact Center Representative

  • One to three years’ of similar or related experience
  • Prior contact center experience strongly preferred
  • Excellent verbal and written communication skills
  • Outstanding customer service skills
  • Good organizational skills with proven ability to multi-task
  • Ability to recognize and resolve member issues promptly, using courtesy and tact
  • High school diploma or equivalent required

This Contact Center Representative opportunity is available for six months or potentially more for the right candidate and works Monday through Friday with rotating weekends required.

To apply, please email your resume to careers@leddygroup.com, call (603) 880-7184, or apply online at www.leddygroup.com.

About Leddy Group

We are Leddy Group . . . a privately owned, regional staffing company serving NH, ME, VT & northern MA since 1994. We are one great brand with multiple specialties:  accounting & finance, administrative & office support, engineering, human resources, industrial, skilled manufacturing, legal, and nonprofit.

At Leddy Group, we combine a consistency of values and traits with a singular standard for quality and best practices. We hold each other accountable to those standards, measure success by the quality of our outcomes, and establish goals based on continuous improvement metrics. We utilize a methodology and process to assess skills and experience; however, identifying the right “fit” is equally important for both candidates and clients alike. Our goal is to exceed your expectations. Our success is tied directly to your satisfaction.

Contact Center Representative