Customer Experience Specialist

Customer Experience Specialist

Speciality: Administrative & Office Support, View All Jobs

Location: Portsmouth, NH, USA

Type: Full Time

Posted: 04-02-2021

Job Description

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Leddy Group

Customer Experience Specialistnot just a job but a career!

Bring your customer service experience from hospitality, retail, or any high-touch, customer-centric role to your new career in financial services!

A premiere, seacoast-based financial services company is actively seeking high energy, team-oriented people, who are interested in starting a new career, to join its dynamic customer service team.

  • On-the-job training
  • Mentoring program
  • Career development opportunities
  • Cutting edge technology
  • Team events
  • Competitive benefits package

Responsibilities of the Customer Experience Specialist

  • Deliver memorable experiences for all customers.
  • Assist customers and prospects with telephone, chat, and email correspondence.
  • Provide both assistance and solutions to inquiries.
  • Recognize and resolve customer issues promptly.

Qualifications of the Customer Service Specialist

  • 1-3 years of experience in high-touch, customer environment.
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills.
  • Strong organizational skills with proven ability to multi-task.

This is an interim (contract) to direct position.

To apply, please email your resume to careers@leddygroup.com, call (603) 880-7184, or apply online at www.leddygroup.com to be considered for the Customer Experience Specialist opportunity. We look forward to hearing from you!

customer service representativeAbout Leddy Group

We are Leddy Group . . . a privately owned, regional staffing company serving NH, ME, VT & northern MA since 1994. We are one great brand with multiple specialties:  accounting & finance, administrative & office support, engineering, human resources, industrial, skilled manufacturing, legal, and nonprofit.

At Leddy Group, we combine a consistency of values and traits with a singular standard for quality and best practices. We hold each other accountable to those standards, measure success by the quality of our outcomes, and establish goals based on continuous improvement metrics. We utilize a methodology and process to assess skills and experience; however, identifying the right “fit” is equally important for both candidates and clients alike. Our goal is to exceed your expectations. Our success is tied directly to your satisfaction.