Customer Service Executive

Customer Service Executive

Specialty: Administrative

Job Description

Alie Wood
Sr. Staffing Manager

Alie started with Leddy Group in 2016 as a Staffing Manager in the Bedford office. She is one of the few team members at Leddy Group who has worked with most of our specialty divisions. Currently, Alie is a Senior Staffing Manager based out of the Portsmouth office. Her focus is on recruiting talent and servicing clients for the Administrative staffing division as well as the Accounting & Finance staffing division. 

603.880.7184 | AWood@leddygroup.com

A Manchester, NH manufacturing facility is looking to add a Customer Service Executive to its team! Our client is looking for someone with 1-3 years of complex customer service experience, preferably within manufacturing or bio life sciences field, to manage the customer service experience from start to finish. This is a hybrid, direct hire position requiring a problem solver with a positive, can-do attitude!

Responsibilities of the Customer Service Executive

  • Ensure the entire customer service team is responsive to customers in a professional manner
  • Perform in a timely manner and oversee order entry and customer follow-up
  • Prepare daily reports and monitor orders on a daily basis
  • Stay on top of and communicate product delays and issues
  • Work with sales team to update them on their customers’ orders
  • Update and maintain customer database
  • Other tasks and projects, as required

Qualifications of the Customer Service Executive

  • Associate degree required
  • 1-3 years of prior customer service experience, preferably within manufacturing or bio life sciences field
  • Excellent communication and troubleshooting skills
  • Positive attitude
  • Self-driven and able to follow through tasks to completion
  • Proficient in MS Office Suite and working knowledge of ERP/CRM software

Please share your resume in confidence for this Customer Service Executive opportunity. We look forward to connecting with you!

To apply, please email your resume to careers@leddygroup.com, call (603) 880-7184, or apply online at www.leddygroup.com.

Veterans and military spouses are encouraged to apply

About Leddy Group

We are a privately owned, regional staffing company serving northern New England since 1994. We put the right people in the right places through our specialties:  Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing. We combine a consistency of values and traits with a singular standard for quality and best practices. Our goal is to exceed your expectations; our success is tied directly to your satisfaction.

Alie Wood
Sr. Staffing Manager

Alie started with Leddy Group in 2016 as a Staffing Manager in the Bedford office. She is one of the few team members at Leddy Group who has worked with most of our specialty divisions. Currently, Alie is a Senior Staffing Manager based out of the Portsmouth office. Her focus is on recruiting talent and servicing clients for the Administrative staffing division as well as the Accounting & Finance staffing division. 

603.880.7184 | AWood@leddygroup.com

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