Customer Service Representative

Customer Service Representative

Speciality: Office Support & Customer Service

Location: Hampton, NH, USA

Type: Full Time

Posted: 01-06-2020

Job Description

Leddy Group

Customer Service Representative – Direct Hire

A leading manufacturer of industrial fabrics on the Seacoast is looking for a Customer Service Representative to join their team. This is a great opportunity for a career-minded individual to join a team that commits to providing the highest quality of service to their clients.

Responsibilities of Customer Service Representative:

  • Reviews and edits new orders including verifying pricing and delivery.
  • Communicates with customers, sales personnel, production and shipping department regarding unit prices, shipping date, anticipated delays, product availability and any additional information required.
  • Records and/or files copy of orders received.
  • Monitors orders to ensure delivery by specified dates.
  • Calculates relevant discounts and shipping charges as required.
  • Receives, logs and researches customer complaints.
  • Answers questions regarding product specifications or escalates as needed.
  • Maintains customer database.
  • Responsible for researching and processing returns, claims and or deductions.
  • Other duties as assigned.

Qualifications for the Customer Service Representative position:

  • High school diploma or equivalent and 1-3+ years related experience
  • Must be familiar with Microsoft Word and Excel.
  • Experience with JD Edwards is preferred.
  • Excellent verbal and written communication skills
  • Experience working fast pace and required prioritization of workload.

This is a Direct Hire position and the salary level does depend upon skills and experience but the range starts at $40K.  The working schedule is Monday through Friday 8:30 am – 5:00 pm

Job Location: Hampton, NH

To apply for this position, please email your resume to seacoast@leddygroup.com, call 603-749-4810 or apply online. Please reference job number 40126. 

Leddy Group is a privately-owned regional staffing organization. We specialize in many areas including light industrial, skilled manufacturing, administrative, engineering, executive, human resources, accounting, and finance. View all of our current openings at leddygroup.com.

Customer Service Representative