Customer Service Specialist

Customer Service Specialist

Speciality: Office Support & Customer Service

Location: Topsfield, MA, USA

Type: Full Time

Posted: 04-03-2020

Job Description

Leddy Group

Leddy Group is seeking a Customer Service Specialist for a company in the Topsfield, Massachusetts area.

This is a prime opportunity to join an organization that is seeing an influx of business in light of the current crisis situation. This is a chance to utilize your strong customer service skills and work in a relaxed/fun atmosphere.

Responsibilities of the Customer Service Specialist will include:

  • Respond to requests for service and assistance.
  • Work with the customer and service provider to resolve inquiries or complaints
  • Make customer quality control calls when time allows, focusing on any troubled areas as directed
  • Read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
  • Report all work orders for extra work to accounting to bill

Requirements of the Customer Service Specialist:

  • 1 year of customer service representative in related field
  • Associates degree
  • Strong computer skills- proficient in MS Office
  • Detail orientated
  • Strong organization skills
  • Advanced Excel skills

This is an interim to direct position with an excellent benefits package upon conversion to permanent.

To apply for this position, please email your resume to, or apply online at

About Leddy Group

We are Leddy Group… a privately owned, regional staffing company serving NH, ME, VT & northern MA. One great brand… multiple specialties in accounting and finance, administrative and executive assistants, engineering, human resources, industrial and skilled manufacturing, and office support and customer service.

At Leddy Group we combine a consistency of values and traits with a singular standard for quality and best practices. We hold each other accountable to those standards, measure success by the quality of our outcomes, and establish goals based on continuous improvement metrics. This is the compass which leads us to put the right people in the right places. Methodology and process to assess skills and experience. Focusing on fit, company, and culture.

The success of our team is based on the success of our outcomes and your satisfaction. Period. Do what you love … love what you do. Put people first … always.x