Digital Service Manager

Digital Service Manager

Speciality: Engineering

Location: Lowell, MA, US

Type: Full Time

Posted: 10-18-2019

Job Description

Leddy Group is seeking a Digital Service Manager in the Lowell, MA area.

Our client is a growing company who prides themselves on collaboration and innovation. This is the largest LOB in the company, they will be focused on client engagement and creating a preventative maintenance schedule for current clients. Looking to bring on growth and more technicians in the future.

Responsibilities:

  • Manage field employees on-site and remote
  • Test new equipment for potential bugs before going to market
  • Handle client escalation issues
  • Create Key Performance Indicators for on-field technicians
  • Create customer training guidelines
  • Benchmark service pricing and costs
  • Create preventative maintenance schedules
  • Manage the roll-out of hardware and software upgrades

Qualifications of the Digital Service Manager:

  • 10+ years in a professional service environment
  • BS in Engineering, Math, Science, or Finance
  • Familiar with Inkjet machines (both hardware and software)
  • Experience leading diverse teams in multiple regions
  • Experience with coaching and mentoring staff
  • Test adhesion, color, cure time, air pressure, rpm
  • Strong customer focus

To apply for this position, please email your resume to engineering@leddygroup.com, call 857-777-0123 or apply online at www.leddygroup.com.