Digital Service Manager

Digital Service Manager

Speciality: Engineering

Location: Lowell, MA, USA

Type: Full Time

Posted: 12-02-2019

Job Description

Leddy Group

Leddy Group is seeking a Digital Service Manager in the Lowell, MA area.

Our client is a growing company who prides itself on collaboration and innovation. This is the largest LOB in the company, they will be focused on client engagement and creating a preventative maintenance schedule for current clients. Looking to bring on growth and more technicians in the future.


  • Manage field employees on-site and remote
  • Test new equipment for potential bugs before going to market
  • Handle client escalation issues
  • Create Key Performance Indicators for on-field technicians
  • Create customer training guidelines
  • Benchmark service pricing and costs
  • Create preventative maintenance schedules
  • Manage the roll-out of hardware and software upgrades

Qualifications of the Digital Service Manager:

  • 10+ years in a professional service environment
  • BS in Engineering, Math, Science, or Finance
  • Familiar with Inkjet machines (both hardware and software)
  • Experience leading diverse teams in multiple regions
  • Experience with coaching and mentoring staff
  • Test adhesion, color, cure time, air pressure, rpm
  • Strong customer focus

To apply for this position, please email your resume to, call 857-777-0123 or apply online at

Digital Service Manager

About Leddy Group

We are Leddy Group… a privately owned, regional staffing company serving NH, ME, VT & northern MA. One great brand… multiple specialties in accounting and finance, administrative and executive assistants, engineering, human resources, industrial and skilled manufacturing, and office support and customer service.

At Leddy Group we combine a consistency of values and traits with a singular standard for quality and best practices. We hold each other accountable to those standards, measure success by the quality of our outcomes, and establish goals based on continuous improvement metrics. This is the compass which leads us to put the right people in the right places. Methodology and process to assess skills and experience. Focusing on fit, company, and culture.

The success of our team is based on the success of our outcomes and your satisfaction. Period. Do what you love … love what you do. Put people first … always.