Specialty: Administrative

Job Description

If you have strong attention to detail and a commitment to customer service, then consider this Dispatcher role at a heating service provider. You’ll support delivery drivers and customers in a small, casual office located in West Lebanon, NH. Previous dispatch experience is preferred but not required. This is a great full-time opportunity at a company that has been in business for over 100 years!
Responsibilities of the Dispatcher

  • Courteously answer phone, record customer orders and information, and/or resolve issues
  • Proactively communicate with customers regarding delivery issues or after-hours delivery requests
  • Serve as the primary contact for all drivers and customer service representatives
  • Map and sequence deliveries for routing efficiency and customer satisfaction
  • Monitor driver progress in completing routes 
  • Review customer account information for accuracy
  • Forecast daily and weekly demand based on weather
  • Review logs and update accounts
  • Seek to improve key metrics for delivery, safety, etc. 
  • Perform related duties as assigned

Qualifications of the Dispatcher 

  • High school diploma or equivalent
  • 2 years of experience in a dispatch environment with computerized dispatch technology is preferred
  • Office/customer service experience
  • Team player with strong communication and interpersonal skills
  • Solid analytical, planning, and scheduling skills
  • Good computer skills
  • Ability to remain focused on detailed work and meet deadlines

The Dispatcher works Monday through Friday from 8:00am-5:00pm, with Saturdays as overtime (usually shorter hours) during the busy winter season. We look forward to hearing from you!
To apply, please email a copy of your resume to lebanon@leddygroup.com, call 603-727-0102, or apply online at www.leddygroup.com.
Veterans and military spouses are encouraged to apply.
About Leddy Group
We are a privately owned, regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties:  Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.

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