Customer Service Representative – Manufacturing

Customer Service Representative – Manufacturing

Speciality: Administrative

Location: Hudson, NH, USA

Type: Full Time

Posted: 04-26-2021

Job Description

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Leddy Group

Customer Service Representative – Manufacturing

If you have strong knowledge of manufacturing and are highly skilled in customer service, this Customer Service position is for you! You will be the primary interface between the customer and the company, responsible for total customer satisfaction. This full-time position in our client’s Hudson, NH office typically works 7am-4pm, Monday through Friday, with every other Friday off!

Responsibilities of the Customer Service Representative

  • Provide total customer management and support for assigned customers
  • Handle all customer change orders and RMAs
  • Manage quotes from entry and setup, to processing through internal channels, to presenting to customers
  • Follow up with customers on all bids
  • Complete purchase order and contract negotiations with customers
  • Interface with engineering on technical issues
  • Perform other duties as assigned

Qualifications of the Customer Service Representative

  • Bachelor’s degree or 5+ years of industry experience
  • Prior experience in customer service or program management
  • Knowledge of wire harness and cable assembly products is required
  • Strong communication skills

If you meet the qualifications and enjoy interacting with customers, apply now for this Customer Service Representative opportunity!

To apply, please email your resume to careers@leddygroup.com, call (603) 880-7184, or apply online at www.leddygroup.com.

About Leddy Group

We are Leddy Group . . . a privately owned, regional staffing company serving NH, ME, VT & northern MA since 1994. We are one great brand with multiple specialties:  accounting & finance, administrative & office support, engineering, human resources, industrial, skilled manufacturing, legal, and nonprofit.

At Leddy Group, we combine a consistency of values and traits with a singular standard for quality and best practices. We hold each other accountable to those standards, measure success by the quality of our outcomes, and establish goals based on continuous improvement metrics. We utilize a methodology and process to assess skills and experience; however, identifying the right “fit” is equally important for both candidates and clients alike. Our goal is to exceed your expectations. Our success is tied directly to your satisfaction.

Customer Service Representative - Manufacturing