Mechanical Phone Support Technician

Mechanical Phone Support Technician

Specialty: Industrial & Skilled Manufacturing

Job Description

KDeleon
Staffing Manager

Keislyn joined Leddy Group’s Dover market in 2021. She brings 5 years of recruiting experience in manufacturing.  She focuses on recruiting and servicing clients for the Industrial and Skilled Manufacturing staffing division. 

603.749.4810 | KDeleon@leddygroup.com

Mechanical Phone Support Technician

Join a global leader as a Mechanical Phone Support Technician in Durham, NH! You’ll play a critical role in minimizing downtime of this company’s innovative machines for its customers by supporting field employees with reactive and preventive troubleshooting. This is an excellent full-time, direct-hire opportunity!

Responsibilities of the Mechanical Phone Support Technician

  • Provide telephone/email support to customers, agents, and field service engineers on technical issues
  • Report issues and parts needed to the service team and parts department
  • Use information systems, SAP, (I)wiki, and DIAG to determine necessary repairs
  • Provide technical analysis of open points on machines
  • Identify impending escalation at customer sites
  • Travel to customer sites as directed
  • Schedule and manage field technicians while at customer sites
  • Work with Engineering on complex and/or frequently recurring technical problems
  • Program and test hardware/connections on new and used equipment, and solve any problems that arise
  • Register all customer communication in the required information systems
  • Provide on-call assistance one week per month for parts and service

Qualifications of the Mechanical Phone Support Technician

  • Several years of experience in control systems
  • Good verbal and written communication skills
  • Knowledge of and experience with DIAG, SQL, SAP service module, and MS Office
  • Detail-oriented with the ability to perform effectively under deadlines
  • Excellent analytical and problem-solving skills
  • Solid customer service skills and professional demeanor
  • Ability to work on call one week per month for off hours and weekend calls

The Mechanical Phone Support Technician works first shift Monday through Friday, 8:00am-5:00pm. Pay depends on experience.

To apply, please email a copy of your resume to seacoast@leddygroup.com, call 603-749-4810, or apply online at www.leddygroup.com.

Mechanical Phone Support TechnicianAbout Leddy Group

We are a privately owned, regional staffing company serving northern New England since 1994.  We put the right people in the right places through our specialties:  Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.  We combine a consistency of values and traits with a singular standard for quality and best practices. Our goal is to exceed your expectations; our success is tied directly to your satisfaction.

 

KDeleon
Staffing Manager

Keislyn joined Leddy Group’s Dover market in 2021. She brings 5 years of recruiting experience in manufacturing.  She focuses on recruiting and servicing clients for the Industrial and Skilled Manufacturing staffing division. 

603.749.4810 | KDeleon@leddygroup.com

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