Mechanical Support Technician

Mechanical Support Technician

Specialty: Industrial & Skilled Manufacturing

Job Description

Keislyn Deleon
Staffing Manager

Keislyn joined Leddy Group’s Dover market in 2021. She brings 5 years of recruiting experience in manufacturing.  She focuses on recruiting and servicing clients for the Industrial and Skilled Manufacturing staffing division. 

603.749.4810 | KDeleon@leddygroup.com

A global leader is looking for someone with experience in control systems for their Mechanical Support Technician position. You’ll play a critical role in minimizing downtime of this company’s innovative equipment by supporting field employees with reactive and preventive troubleshooting, both at customer sites and over the phone. This direct-hire role requires regular travel to customer sites within the U.S. as well as an on-call schedule of one week per month.

Responsibilities of the Mechanical Support Technician

  • Provide telephone/email and onsite support to customers, agents, and field service engineers on technical issues
  • Report issues and parts needed to the service team and parts department
  • Diagnose necessary repairs
  • Provide technical analysis of open points on machines
  • Identify impending escalation at customer sites
  • Schedule and manage field technicians while at customer sites
  • Work with Engineering on complex and/or frequently recurring technical problems
  • Program and test hardware/connections on new and used equipment, and solve any problems that arise
  • Register all customer communication in the required information systems
  • Provide on-call assistance one week per month for parts and service

Qualifications of the Mechanical Support Technician

  • Several years of experience in control systems
  • Excellent communication, analytical, and problem-solving skills
  • DIAG, SQL, SAP service module, and MS Office experience
  • Detail-oriented with the ability to perform effectively under deadlines
  • Solid customer service skills and professional demeanor

This Mechanical Support Technician position works in the office Monday through Friday, 8:00am-5:00pm. Candidates must also be able to travel frequently within the U.S. and work on call one week per month for off hours and weekend calls. Pay depends on experience.

To apply, please email a copy of your resume to seacoast@leddygroup.com, call 603-749-4810, or apply online at www.leddygroup.com.

Veterans and military spouses are encouraged to apply.

Mechanical Support TechnicianAbout Leddy Group

We are a privately owned, regional staffing company serving northern New England since 1994.  We put the right people in the right places through our specialties:  Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.  We combine a consistency of values and traits with a singular standard for quality and best practices. Our goal is to exceed your expectations; our success is tied directly to your satisfaction.

 

Keislyn Deleon
Staffing Manager

Keislyn joined Leddy Group’s Dover market in 2021. She brings 5 years of recruiting experience in manufacturing.  She focuses on recruiting and servicing clients for the Industrial and Skilled Manufacturing staffing division. 

603.749.4810 | KDeleon@leddygroup.com

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