Product Support Associate I

Product Support Associate I

Specialty: Administrative

Job Description

Katy Howard
Staffing Manager

Katy joined the seacoast market in 2022 after almost a decade as an assistant coach of women’s basketball for Carnegie Mellon, SNHU, and most recently, UNH. She earned a B.A. in Human Services & Rehabilitation Studies from Assumption College and a Master’s in Organizational Leadership from SNHU.

A Portsmouth, NH client with a friendly and lively culture is looking to add a Product Support Associate I to their team! This full-time opportunity is responsible for assisting customers and vendors with product installation via phone or email. If you have prior customer service or call center experience and enjoy solving problems, consider this Product Support Associate I position.

Responsibilities of the Product Support Associate I

  • Remotely assist vendors in product installation
  • Troubleshoot and resolve issues
  • Record customer interactions
  • Identify areas of improvement
  • Follow up to ensure customer satisfaction
  • Perform other related tasks and projects, as required

Qualifications of the Product Support Associate I

  • High school diploma or equivalent
  • Strong customer support or call center experience
  • Ability to troubleshoot and learn new skills
  • Good organizational skills
  • Technology-inclined
  • Ability to listen and communicate in writing and verbally

Please share your resume in confidence for this opportunity that offers $18/hour. We look forward to connecting with you!

To apply, please email your resume to careers@leddygroup.com, call (603) 749-4810 ext. 4, or apply online at www.leddygroup.com.

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Veterans and military spouses are encouraged to apply

About Leddy Group

We are a privately owned, regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties: Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.

Product Support Associate I

Katy Howard
Staffing Manager

Katy joined the seacoast market in 2022 after almost a decade as an assistant coach of women’s basketball for Carnegie Mellon, SNHU, and most recently, UNH. She earned a B.A. in Human Services & Rehabilitation Studies from Assumption College and a Master’s in Organizational Leadership from SNHU.

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