Technical Customer Service Phone Support Specialist

A company that designs and installs water recycling systems for the stone, glass, and concrete industries is looking for a Technical Customer Service Phone Support Specialist in Hampton, NH! This company is known for superior customer service and happy clients, so strong communication skills and a willingness to put customers first are crucial in this role. If that sounds like your skill set, then don’t miss this great direct-hire opportunity!

Responsibilities of the Technical Customer Service Phone Support Specialist

• Provide over-the-phone technical and troubleshooting support to clients
• Lead customers through steps necessary to resolve operational issues
• Handle issues with a sense of urgency to ensure the customer’s equipment is running properly
• Learn and understand the operating theory of the system to resolve customer issues
• Review all installation photos to understand the unique install issues with each site
• Keep up with any design and/or parts changes
• Ensure that Salesforce CRM software is up-to-date with customer documentation, prices, notes, and contacts
• Follow up with customers that receive new parts to ensure that issues have been resolved
• Make proactive outgoing phone calls to customers who have not been contacted in a while, as well as to market consumables

Qualifications of the Technical Customer Service Phone Support Specialist

• Excellent phone presence and good conversationalist
• Working knowledge of pumps, filter presses, hydraulics, and plumbing
• The ability to ask the right questions to help resolve customer issues accurately and efficiently
• Pleasant demeanor and patience

Hours for this position are Monday through Friday, 8:00am-5:00pm with the expectation that you will stay until 5:30pm as needed for emergency situations with clients. Annual salary ranges from $40,000-$45,000 plus commission, and benefits include health insurance, paid vacation, and a company-matching Simple IRA plan.

To apply, please email a copy of your resume to seacoast@leddygroup.com, call 603-749-4810, or apply online at www.leddygroup.com.

Veterans and military spouses are encouraged to apply.

About Leddy Group

We are a privately owned, regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties:  Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.