Technical Customer Service Phone Support Specialist

Technical Customer Service Phone Support Specialist

Specialty: Industrial & Skilled Manufacturing

Job Description

Keislyn Deleon
Staffing Manager

Keislyn joined Leddy Group’s Dover market in 2021. She brings 5 years of recruiting experience in manufacturing.  She focuses on recruiting and servicing clients for the Industrial and Skilled Manufacturing staffing division. 

603.749.4810 | KDeleon@leddygroup.com

A company that designs and installs water recycling systems for the stone, glass, and concrete industries is looking for a Technical Customer Service Phone Support Specialist in Hampton, NH! This company is known for superior customer service and happy clients, so strong communication skills and a willingness to put customers first are crucial in this role. If that sounds like your skill set, then don’t miss this great direct-hire opportunity!

Responsibilities of the Technical Customer Service Phone Support Specialist

  • Provide over-the-phone technical and troubleshooting support to clients
  • Lead customers through steps necessary to resolve operational issues
  • Handle issues with a sense of urgency to ensure the customer’s equipment is running properly
  • Learn and understand the operating theory of the system to resolve customer issues
  • Review all installation photos to understand the unique install issues with each site
  • Keep up with any design and/or parts changes
  • Ensure that Salesforce CRM software is up-to-date with customer documentation, prices, notes, and contacts
  • Follow up with customers that receive new parts to ensure that issues have been resolved
  • Make proactive outgoing phone calls to customers who have not been contacted in a while, as well as to market consumables

Qualifications of the Technical Customer Service Phone Support Specialist

  • Excellent phone presence and good conversationalist
  • Working knowledge of pumps, filter presses, hydraulics, and plumbing
  • The ability to ask the right questions to help resolve customer issues accurately and efficiently
  • Pleasant demeanor and patience

Hours for this position are Monday through Friday, 8:00am-5:00pm with the expectation that you will stay until 5:30pm as needed for emergency situations with clients. Annual salary ranges from $40,000-$45,000 plus commission, and benefits include health insurance, paid vacation, and a company-matching Simple IRA plan.

To apply, please email a copy of your resume to seacoast@leddygroup.com, call 603-749-4810, or apply online at www.leddygroup.com.

Veterans and military spouses are encouraged to apply.

Technical Customer Service Phone Support SpecialistAbout Leddy Group

We are a privately owned, regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties:  Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.

 

Keislyn Deleon
Staffing Manager

Keislyn joined Leddy Group’s Dover market in 2021. She brings 5 years of recruiting experience in manufacturing.  She focuses on recruiting and servicing clients for the Industrial and Skilled Manufacturing staffing division. 

603.749.4810 | KDeleon@leddygroup.com

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