Technical Support Specialist

Technical Support Specialist

Speciality: Industrial & Skilled Manufacturing, View All Jobs

Location: Hampton, NH, USA

Type: Full Time

Posted: 03-31-2021

Job Description

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Leddy Group

Technical Support Specialist

A company that designs and installs water recycling systems for the stone, glass, and concrete industries is looking for a Technical Support Specialist in Hampton, NH! This company is known for superior customer service and happy clients, so strong communication skills and a willingness to put customers first are crucial in this role. If that sounds like your skill set, this is a great direct-hire opportunity!

Responsibilities of the Technical Support Specialist

  • Provide over-the-phone technical and troubleshooting support to clients
  • Lead customers through steps necessary to resolve operational issues
  • Handle issues with a sense of urgency to ensure the customer’s equipment is running properly
  • Learn and understand the operating theory of the system and how this knowledge helps resolve customer issues
  • Review all installation photos to understand the unique install issues with each site
  • Keep up with any design and/or parts changes
  • Ensure that Salesforce CRM software is up-to-date with customer documentation, prices, notes, and contacts
  • Follow up with customers that receive new parts to ensure that issues have been resolved
  • Make proactive outgoing phone calls to customers who have not been contacted in a while, as well as to market consumables

Qualifications of the Technical Support Specialist

  • Excellent phone presence and good conversationalist
  • Working knowledge of pumps, filter presses, hydraulics, and plumbing
  • The ability to ask the right questions to help resolve customer issues accurately and efficiently
  • Pleasant demeanor and patience

Hours for this position are Monday through Friday, 8:00am-5:00pm with the expectation that you will stay until 5:30pm as needed for emergency situations with clients. Annual salary ranges from $35,000-$45,000 plus commission.

To apply, email a copy of your resume to Seacoast@leddygroup.com, see our website at www.leddygroup.com or call 603.749.4810.

Technical Support SpecialistAbout Leddy Group

We are Leddy Group . . . a privately owned, regional staffing company serving NH, ME, VT & northern MA since 1994. We are one great brand with multiple specialties:  accounting & finance, administrative & office support, engineering, human resources, industrial, skilled manufacturing, legal, and nonprofit.

At Leddy Group, we combine a consistency of values and traits with a singular standard for quality and best practices. We hold each other accountable to those standards, measure success by the quality of our outcomes, and establish goals based on continuous improvement metrics. We utilize a methodology and process to assess skills and experience; however, identifying the right “fit” is equally important for both candidates and clients alike. Our goal is to exceed your expectations. Our success is tied directly to your satisfaction.