This customer service professional has 15 years of loyalty and dedication to one organization. Skilled in managing busy interactions via phone, email, and chat, they excel at solving problems, handling escalations, and building relationships—all while maintaining high standards. Their strengths include supporting internal and external stakeholders, onboarding new team members, collaborating across departments, and mentoring through coaching. They seek a customer service role outside healthcare and insurance, but within a team-oriented environment that values connection and vibrant culture.
Katy joined the Seacoast market in 2022 and was promoted to Senior Staffing Manager in 2026. Prior to Leddy Group, Katy spent almost a decade as an assistant coach of women’s basketball for Carnegie Mellon, SNHU, and UNH. She earned a B.A. in Human Services & Rehabilitation Studies from Assumption College and a Master’s in Organizational Leadership from SNHU.
603.749.4810 ext. 712 | KHoward@leddygroup.com
