Icky, Sticky People Problems
People Problems never end!
Original Recorded Date: Wednesday, December 11, 2019
Time: 9:00 AM – 10:00 AM EST
Presenter: Fran Lefavour & Susannah Chance
Body odor, gossip, personal problems, and more! Learn how employers can handle these uncomfortable, but inevitable, people problems.
Participants will learn:
- How to analyze a situation and determine if it should be addressed
- How to address uncomfortable people problems
- What to do if you are a new manager and have inherited people problems that previous managers failed to address,
- A discussion of how far the company needs to be involved in employee personal situations
Fran Lefavour has been in the Human Resources field for over 30 years, 24 of those years as a consultant to small businesses in New England. She is viewed as an expert in the area of workers’ compensation case management and frequently speaks to groups regarding claims management, reducing workers’ compensation costs and other Human Resource topics.
Expertise: Human resources, employee relations, and workers’ compensation case management
Past Experience: Fran has been involved with a number of state and regional organizations including the NH Workers’ Compensation Appeals Board, NH Wage & Hour Penalty Appeals Board, and NH Public Employee Relations Board. Fran also served as a member of the adjunct faculty of the UNH Division of Continuing Education, Vice-Chair of the Business & Industry Association Human Resources Committee and Chair of the BIA Worker’s Compensation Subcommittee.
Professional Organization/Community Involvement: Fran is a member of the Society for Human Resource Management, Seacoast Human Resource Association, and the Conference Director and Board member of the NH Human Resource Council. She was a founding member and Treasurer of the Run for the Fallen New Hampshire and is a volunteer with End 68 Hours of Hunger. Fran was chosen as the 2015 Outstanding Volunteer of the Year awarded by the NH State Human Resource Council.
Susannah Chance is Vice President of Human Resources for Work Opportunities Unlimited, Inc. She joined the company as a Resource Specialist in the Laconia office and was promoted to Regional Vice President of the Dover, NH market, before being promoted to her current position. As Vice President of Human Resources, Susannah is responsible for overseeing the human resource function for Work Opportunities Unlimited, including legal compliance for the company’s operations in Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Maryland and Florida. She also leads and delivers the Company’s management and supervisory training programs.
In addition to her responsibilities to the company, Susannah also works closely with the company’s human resource, accounting & finance, and executive and administrative staffing teams. Susannah also provides consulting and training services for Leddy Group Consulting. While serving a wide variety of industries, ranging from banks to sales organizations to motorcycle dealerships to heavy industry, she also has served towns and municipalities and non-profits.
Expertise: Supervisory training, harassment training, and investigations; compliance reviews; employee handbook preparation and updates; climate surveys; salary surveys; and assistance with the management of workers’ compensation claims.
Past Experience: Susannah began her career during graduate school as the Program Coordinator of a small biotechnology firm that provided scientific training at locations throughout the United States and Europe.
Education: Susannah earned BBA and MBA degrees from Iowa State University. Susannah has also earned Senior Professional in Human Resources (SPHR) certification from the HR Certification Institute and Senior Certified Professional (SHRM-SCP) certification from the Society for Human Resource Management.
Professional Organization/Community Involvement: Susannah is currently the Chair of the New Hampshire Business & Industry Association’s Human Resources Committee, the Chair of the NH Workers’ Compensation Classification and Rating Appeals Board, a member of the Workers’ Compensation Appeals Advisory Board, and President of the Gilmanton Iron Works Library Association.